Contact Cherry Casino

Our support team can help with questions about your Cherry Casino account, payments and gameplay. Contact us through the live chat on the site or by email.

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How to reach us

The live chat on our site is open from 05:00 to 21:00 GMT. It is usually the quickest way to ask a question and receive help with your account or a technical issue.

You can also email our support team 24/7 at support@cherry-casino.co.uk. Please use the email address registered to your account where possible, so we can find your details and protect your information.

We may ask you to complete account verification before discussing certain account details or processing an account-related request. Never send your password by email or live chat.

What to have ready when you write

Including a few details in your first message helps us understand the issue and respond more efficiently. Please provide:

Your Cherry Casino username.
The name of the game, or the deposit, withdrawal or other transaction involved.
The date and approximate time when the issue happened.
A clear description of what went wrong and any message shown on screen.

Please do not include your full payment card number, password or other sensitive information in a message.

Common questions we help with

Account and verification: registration details, access problems and identity checks.
Deposits and withdrawals: payment status, cashier questions and transaction information.
Bonuses: eligibility, wagering terms and bonus features shown in your account.
Technical issues: games, site access, connection problems and error messages.

Please include the relevant details from your account or cashier where they are available. This allows us to check the issue without asking you to repeat the same information.

Complaints

If you are unhappy with our service or the way an issue has been handled, email support@cherry-casino.co.uk with Complaint in the subject line. Set out what happened, the dates involved and the outcome you are seeking.

We acknowledge your complaint and reply once it has been checked. We may request further information so we can look into the matter properly and provide a clear response.

If your message concerns safer gambling, tell our support team. We can explain the account controls available to you, including deposit limits, time-outs and self-exclusion. You can also seek free, confidential support from GambleAware, GamCare, GamStop or the National Gambling Helpline.