Responsible Gambling

We want you to make informed choices about gambling and to stay in control of how much time and money you spend. Gambling involves risk, and there is no guaranteed way to win. Treat any money you choose to gamble as an entertainment cost, not as a way to make money, pay bills or solve financial problems.

We protect the site with SSL encryption and verify your identity so that our services are used responsibly. We also provide account controls that can help you set boundaries before you play. You can contact us through support@cherry-casino.co.uk or the live chat on the site if you need help using these controls.

Set a budget before you play

Decide how much you can afford to spend over a day, week or month before making a deposit. Your budget should leave enough for essential costs, existing commitments and ordinary spending. Do not use money set aside for rent, bills, food, savings or debt repayments. Do not borrow money, sell belongings or use credit to continue gambling.

• Keep gambling separate from essential spending. Only use money you can afford to lose without affecting your household.
• Do not chase losses. A further deposit or a larger stake cannot guarantee that previous losses will be recovered.
• Take regular breaks. Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape another problem.
• Stay within the age requirement. Our services are for people aged 18 and over only.

You can find safer gambling controls after signing in, in the account or safer gambling area. Select the control you want to use, choose the amount or period shown, and confirm your choice. The confirmation screen will explain when the setting starts and any limits on changing it. If you cannot find a control, contact support@cherry-casino.co.uk or use the live chat on the site.

Deposit limits

A deposit limit restricts the amount you can deposit during the period you select. It is a useful way to set a spending boundary before you begin. Choose an amount that fits your personal budget rather than an amount based on what you hope to win. Your available deposit limit and any pending change are shown in your account.

Loss limits

A loss limit restricts the amount you can lose over the selected period. It can help you stop gambling before losses become unaffordable. A loss limit does not guarantee a win, refund a loss or change the outcome of a game. Make sure you understand how the amount and period are displayed before confirming the setting.

Session limits

A session limit helps you control how long you remain active. Depending on the control selected, you may receive a warning or be prevented from continuing when the chosen period ends. Set a session limit before you start and leave the account when the session finishes, even if you are in the middle of a losing or winning run.

Time-outs

A time-out is a temporary break from gambling. Choose this option when you want to step away for a set period without permanently closing your account. During a time-out, access to gambling activity is paused in line with the control selected. Use the break to consider your spending, routine and whether you want further support.

Self-exclusion

Self-exclusion blocks you from gambling with us for the period you select. It is intended for anyone who wants a stronger and longer break. Once self-exclusion is active, you must not try to open another account or use another person’s account. We will not normally remove or shorten a self-exclusion at your request, and access will only be considered when the selected period has ended and any required account steps have been completed.

Reality checks

Reality checks are reminders about your gambling activity, such as the time spent or activity during a session. They give you an opportunity to pause, leave the account or decide whether to continue within your limits. Read each reminder rather than dismissing it automatically. If the reminders are showing that you are spending more time or money than planned, use a time-out or self-exclusion.

Gambling can become difficult to control gradually. One sign does not prove that you have a gambling problem, but several signs together should be taken seriously. Ask yourself whether any of the following apply:

• You spend more money or time gambling than you planned.
• You increase your stakes or deposit more to try to recover losses.
• You hide gambling, losses or account activity from people close to you.
• You borrow money, use credit or miss payments because of gambling.
• You feel restless, anxious, low or irritable when you try to stop.
• You think about gambling throughout the day or find it difficult to concentrate on other things.
• You cancel plans, miss work or neglect family, study or other responsibilities.
• You return to gambling after deciding to stop or after setting a limit.
• You gamble to escape stress, loneliness, sadness or other difficult feelings.
• Your relationships, sleep, health or finances are being affected.

If these signs feel familiar, stop gambling for now. Apply a time-out or self-exclusion, avoid making further deposits and speak with a support organisation or someone you trust. You can also contact us through support@cherry-casino.co.uk or live chat for help applying the controls in your account.

You do not have to manage gambling concerns alone. The organisations below provide information, advice or support for people affected by gambling, as well as for family members and friends. Their services are separate from our account controls, so you can contact them even if you have already stopped gambling.

• GambleAware provides information about gambling harms and ways to find support for yourself or someone close to you.
• GamCare offers confidential information, advice and support for people affected by gambling, including help with making a plan to reduce or stop.
• GamStop is an online self-exclusion service that can help you block access to participating licensed gambling websites in one place.
• The National Gambling Helpline provides confidential advice and support for gambling concerns, including help for affected family members and friends.

If gambling has led to urgent financial, emotional or personal danger, seek immediate help from an appropriate emergency or professional service. If you are concerned about someone else, you can still ask a support organisation for guidance. You do not need to share every detail to get useful advice.

Our services are for people aged 18 and over. We use age and identity verification to help prevent underage gambling, and we may ask for information or documents before an account can be used fully. Do not provide access to your account to anyone under 18, even if they are only watching or making a game choice.

You are responsible for keeping your login details, device and payment information secure. Use a private password, do not save it where children can see it, and sign out after using a shared device. Do not allow another person to gamble through your account, as account controls are intended for the named account holder.

Parental control software can help families manage access to gambling websites and applications. These tools may allow you to block categories of content, restrict access on particular devices and set passwords that children do not know. Check the settings regularly, use device-level security where available and remember that software controls work best alongside supervision and clear conversations about online safety.