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Cherry Casino Withdrawal: Request, Approval and Payout Times
At Cherry Casino, withdrawals have two stages: approval and delivery to your chosen method. Here is how to request your funds, complete our identity checks and plan around our timings.
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Withdrawal methods and the time each stage takes
You can request a payout through Visa, Neteller, Skrill or Bank Wire Transfer. Your withdrawal first enters our approval window. Once approval is complete, the selected payment method has its own delivery period.
| Stage | Method | Timing |
|---|---|---|
| Approval | All withdrawal methods | Up to 72 hours; usually cleared within 24 hours |
| After approval | Visa | 1-5 days |
| After approval | Neteller or Skrill | 1-5 days |
| After approval | Bank Wire Transfer | 1-5 days |
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The approval time and the delivery time are separate. For example, a request may clear the approval stage before the bank, card or e-wallet processing period begins. Keep both stages in mind when you plan when your funds should arrive.
How to request a withdrawal from your account
Before you begin, check the balance shown in your account dashboard. The dashboard also brings your bonus progress and transaction history together on one screen. This gives you a clear place to check your current account activity.
Sign in to your account and select the withdrawal option. Use the account controls to start a new request.
Select one of the available withdrawal methods and enter the amount you want to request. The cashier shows the current rules for your selected method before you confirm.
Identity verification prompts can appear during account setup. Complete them when they are shown so your account information is ready for the release process.
Check the method and amount, then submit the withdrawal. The request moves into the approval stage after it has been sent.
Use the transaction history in your dashboard to follow the request. The approval stage comes before the separate delivery period for your chosen method.
Take care when entering your payment details. We may need the information connected with your deposit account for the identity check. This check must be complete before your first withdrawal can be released.
Ready to request your funds?
Open your account, select a withdrawal method and follow the confirmation steps.
The identity documents needed before your first payout
We verify your identity before a withdrawal is released. For the first payout, we need documents that confirm who you are and where you live. They must also show which bank or card account was used for the deposit.
- A photo ID or passport with all corners visible and the expiry date showing
- A selfie of you holding the ID
- A utility bill as proof of address
- A screenshot or statement of the bank or card account used for the deposit
The document check is part of the release process. A request can remain in approval until the required information has been supplied and approved. Identity prompts appear during account setup rather than only when you reach the withdrawal stage.
Make sure the documents you provide show the required details clearly. The ID or passport must show all corners and its expiry date. The bank or card statement must relate to the account used for the deposit.
Pending withdrawals: cancellation and new deposits
A pending withdrawal must be cancelled before you place a new deposit. This rule applies while the withdrawal is still awaiting approval. The steps below show how this works.
Look at your transaction history to confirm that the withdrawal is still pending.
Cancel the pending request before starting another deposit.
Cancelling the request and then placing a new deposit restarts the approval period for the withdrawal.
If you want the existing request to continue through approval, do not place a new deposit while it remains pending. You may still decide to cancel it. If you do, the approval clock starts again when the withdrawal process is restarted.
How we protect the withdrawal process
SSL encryption is active across our website. We also verify your identity before releasing a withdrawal. This helps connect the request with the correct account holder and payment details.
- SSL encryption protects information sent across the website
- Identity documents are checked before the first withdrawal is released
- Player funds are kept separate from operating capital
- Progressive jackpot wins have no withdrawal cap
These checks form part of the normal withdrawal process. They can require information about your identity. They can also cover the bank or card account used for the deposit.
Where to get help with a pending payout
If you need help with a withdrawal, our support team is available through live chat, email, the online contact form and telephone. Written enquiries are accepted around the clock. Live chat in English runs from 05:00 to 21:00 GMT.
| Channel | Availability | Response information |
|---|---|---|
| 24/7 | Replies are sent within a business day | |
| Online contact form | 24/7 written enquiries | English replies usually arrive within 30 minutes |
| English live chat | 05:00-21:00 GMT | A human agent connects in under two minutes outside peak hours |
| Telephone | Available support channel | Use for direct assistance with your account |
For a useful answer, tell us whether the request is awaiting approval or has already been approved. You can also mention the payment method you selected. It also helps to say whether your identity documents have been submitted.
The withdrawal process is easiest to follow when you separate the two stages: approval first, then delivery. Keep checking your transaction history while the request moves forward. Allow the delivery period shown for the method you selected.
Need help with a pending request?
Choose the support channel that suits you and ask about the current stage of your withdrawal.
Withdrawal: questions and answers
Which withdrawal methods are available?
You can withdraw through Visa, Neteller, Skrill or Bank Wire Transfer.
How long does withdrawal approval take?
The approval stage can take up to 72 hours, although we usually clear requests within 24 hours.
How long does it take to receive funds after approval?
After approval, Visa, Neteller, Skrill and Bank Wire Transfer withdrawals each have a delivery period of 1-5 days.
Which documents are needed for the first withdrawal?
You need a photo ID or passport showing all corners and the expiry date, a selfie holding the ID, a utility bill and a screenshot or statement for the bank or card account used for the deposit.
When does identity verification happen?
Identity verification prompts appear during account setup, and the documents must be approved before the first withdrawal is released.
Can I place a new deposit while a withdrawal is pending?
No. You must cancel the pending withdrawal before placing a new deposit. Cancelling it restarts the approval period.
Is there a withdrawal cap on progressive jackpot wins?
No withdrawal cap applies to progressive jackpot wins.
