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Cherry Casino VIP Programme: Loyalty for Registered Players
At Cherry Casino, the VIP Programme is our loyalty programme for registered players. It sits alongside your account, with clear activity details, safer-play tools and support available when you need it.
Worth a spin
Worth a spin
VIP loyalty starts with a registered player account
Our VIP Programme is open to all registered players at Cherry Casino. Your player account is where it starts. From there you can use the loyalty programme and keep track of your activity with us.
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The programme sits alongside your normal account use. Keep your play within your means, look at your activity regularly and use the controls available to help you stay comfortable. Gambling is entertainment with real financial risk, so loyalty should never be a reason to play for longer or spend more than you planned.
- The loyalty programme is available to registered players.
- Your account dashboard shows your balance and transaction history on one screen.
- Deposit limits, session-time reminders and cooling-off periods are available as part of our safer-play tools.
- Permanent self-exclusion is available if you decide to stop playing.
Use your account information to keep loyalty play organised
Your account dashboard brings the important information together. We show your balance and transaction history on one screen. That gives you a straightforward way to look at recent activity before you make another decision.
| Account area | What you can see | How it helps |
|---|---|---|
| Balance | Your current account balance | Keep the amount available in view |
| Transaction history | Your account transactions | Look back at recent activity |
| Dashboard | Balance and transaction history together | Keep key account details in one place |
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A simple routine can make the account easier to manage. Look at your balance before you play, check your recent transactions afterwards and pause if your spending no longer matches the limit you set for yourself. These steps apply whether you use the loyalty programme regularly or only return to your account occasionally.
Keep your account activity in view
Use the account dashboard as a regular point of reference while you play.
Set boundaries before loyalty play begins
Loyalty play works best when you decide your boundaries first. Our responsible gambling tools are designed to help you control deposits, notice how long a session has lasted and take time away when you need it.
Set a deposit limit that matches the amount you have decided to spend on entertainment.
Session-time reminders can help you notice how long you have been playing and decide when to stop.
Use a cooling-off period when you want a planned break from your account and your play.
Permanent self-exclusion is available if you decide that closing off access is the right step for you.
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At Cherry Casino we also take part in a self-exclusion register. Use the responsible gambling options as soon as you feel you need a break. You do not have to wait for a session to end.
Security and fair play around your account
We treat your account security as part of the wider loyalty experience. Our SSL encryption is active across the website and helps protect your information as you use your account.
Our random number generation is certified by SKL and TST, with periodic audits also carried out. We keep player funds separate from our operating capital, so your money is held apart from our business funds.
| Area | What is in place |
|---|---|
| Website security | SSL encryption across the website |
| Random number generation | Certification from SKL and TST |
| Ongoing checks | Periodic RNG audits |
| Player funds | Separation from operating capital |
These measures support a secure setting for account use, but they do not change the outcome of a game or guarantee a win. Keep your own limits in place and treat every decision to play as a personal entertainment choice.
Get help with your loyalty account in the way that suits you
Our support team can help with questions about your account and the loyalty programme. You can contact us through live chat, email, the online contact form or telephone.
| Channel | Availability | Response information |
|---|---|---|
| Email support | 24/7 | English replies typically arrive within 30 minutes |
| Online contact form | Written enquiries available around the clock | Our support team answers in writing |
| English live chat | 05:00-21:00 GMT | A human agent connects in under two minutes outside peak hours |
| Telephone | Available as a support channel | Use it for direct assistance |
Support is available in English, Swedish, Finnish, German and Norwegian. English written support is available around the clock, while English live chat operates during its stated daily hours.
Select live chat, email, the contact form or telephone depending on the type of help you need.
Give the support team a clear description of the loyalty or account matter you want to resolve.
Choose from English, Swedish, Finnish, German or Norwegian when contacting support.
Keep support close when you need it
Use the available support channels for account questions, safer-play help or loyalty programme assistance.
VIP Program: questions and answers
What is the Cherry Casino VIP Programme?
It is our loyalty programme for registered players. It forms part of your player account and sits alongside the account tools and support available to you.
Who can use the loyalty programme?
The programme is open to all registered players. Your player account is the starting point for using it.
Where can I see my account activity?
The account dashboard shows your balance and transaction history on one screen, so you can look at key account details together.
Which safer-play tools are available?
You can use deposit limits, session-time reminders, cooling-off periods and permanent self-exclusion. We also take part in a self-exclusion register.
How is account and game security supported?
We use SSL encryption across the website. Our random number generation is certified by SKL and TST, with periodic audits.
When can I contact support?
Email support and written enquiries are available 24/7. English live chat runs from 05:00-21:00 GMT, and telephone support is also available.
Which languages does support offer?
Support is available in English, Swedish, Finnish, German and Norwegian.
