Cherry Casino Bonus Terms and Conditions

These terms apply to bonuses, free spins, cashback offers, prize promotions and other promotional benefits made available through your account with us. They should be read together with the offer-specific conditions shown on the relevant promotion, bonus page, cashier or account area. If an offer has additional conditions, those conditions form part of these terms.

An offer-specific condition will explain the key details for that offer, including who can claim it, whether you need to opt in, the qualifying deposit or game, the wagering requirement, any expiry period, eligible games, maximum stake, maximum winnings and withdrawal restrictions. The terms displayed when you claim an offer are the terms that apply to that offer.

• Bonus balance means promotional funds or free spins credited under an offer.
• Cash balance means funds that are available for play or withdrawal without an outstanding promotional condition.
• Qualifying deposit means a deposit that meets the requirements of the relevant offer. A qualifying deposit may need to be made using an accepted payment method and may exclude certain payment types or transferred funds.
• Wagering requirement means the amount that must be staked on eligible games before bonus funds or related winnings can be withdrawn.
• Offer expiry means the time or date by which the applicable steps must be completed. Expiry information will be shown with the offer.

You must be aged 18 or over to use our services or claim a bonus. You must also hold one permitted account in your own name and use payment methods that belong to you. We operate under a gaming licence and may verify your account before allowing play, applying promotional funds or processing a withdrawal.

Each offer is available only to the account holders described in its specific conditions. An offer may be limited to new customers, existing customers, selected account holders, a particular payment method, a particular game or a stated period. You are responsible for reading the conditions shown before you opt in or make a qualifying deposit.

Before you claim a bonus

1. Check whether the offer is available to you and whether you need to opt in through your account, use a code or take another stated action.
2. Check the minimum qualifying deposit, eligible payment methods, eligible games and any limits that apply.
3. Check the wagering requirement, maximum stake and expiry period before accepting the offer.
4. Make sure your account information is accurate and that any requested identity or payment checks have been completed.
5. Claim or use the offer only once unless the specific conditions clearly allow more than one claim.

A deposit made before you opt in may not qualify unless the offer says otherwise. Deposits, withdrawals, bonus funds, winnings from another promotion and funds returned after a cancelled transaction may not count towards a qualifying deposit or wagering requirement. The cashier or the offer conditions will show any payment methods or transactions that are excluded.

If you have more than one available offer, the conditions may state which promotion is applied first. You cannot combine offers unless we have expressly allowed this. If an offer is credited incorrectly, you must not use the affected bonus or any winnings connected with it. Tell us through live chat or by e-mail so we can correct the account.

Where an offer includes a wagering requirement, you must complete the stated amount of eligible play before the bonus balance and any associated winnings become available for withdrawal. The offer conditions will explain how each game or stake contributes. Some games may contribute at a lower rate, while others may not contribute at all.

Only settled bets or completed game rounds count towards a wagering requirement. Cancelled, voided, refunded or reversed transactions do not count. A game round that starts before an offer expires but settles afterwards may be treated in line with the offer conditions and the relevant game records.

Limits that may apply

• A maximum stake may apply while bonus funds are active. This can include the value of a stake, a feature purchase, a gamble feature or another paid game function.
• An offer may set a maximum amount of winnings that can be converted or withdrawn. Any amount above a stated limit may be removed in line with the offer conditions.
• Some games, features, progressive prizes or special bets may be excluded from the promotion or may contribute at a different rate.
• A bonus may expire if the wagering requirement is not completed within the period shown with the offer.
• A withdrawal request may end an offer or remove unused bonus funds where the offer conditions say this will happen.

You must not use a bonus in a way that avoids or reduces the intended wagering conditions. This includes placing opposing positions where prohibited, using a game feature to delay the result of a round, deliberately leaving rounds unfinished, or changing stake patterns for the purpose of obtaining an improper promotional benefit. We may disregard play that does not comply with the offer conditions.

A withdrawal will be processed under the account terms and the payment information shown in the cashier. We may ask you to complete identity, payment or source-of-funds checks before releasing funds. Promotional winnings will not be paid until any applicable wagering requirement has been completed and the account has passed the required checks.

If a technical error, display error or payment error causes a bonus to be credited incorrectly, we may correct the balance and cancel the affected transaction. We will not normally cancel legitimate play solely because of an error on our systems, but we may take reasonable steps to restore the position that should have applied under the offer.

Promotions are provided for genuine personal play. You must not create or control multiple accounts, provide false information, use another person’s payment method, manipulate a promotion, collude with another player, use automated play or act fraudulently. You must not use a bonus to conceal the source of funds or to bypass an account limit, time-out or self-exclusion.

We may carry out checks when you open or use an account, claim a promotion, request a withdrawal or when account activity gives us a reasonable concern. These checks may include identity, age, payment method, address, source of funds and account ownership. A withdrawal or promotional credit may be delayed while the necessary information is supplied and verified.

Where we identify fraud, abuse, a breach of these terms or a breach of the offer-specific conditions, we may cancel the relevant bonus, remove winnings connected with the breach, refuse a promotion, restrict future promotional access or close the account. We will apply these actions fairly and in accordance with our wider account terms. Legitimate funds will be handled subject to required checks and any legal or regulatory obligation.

We may change, suspend or withdraw an offer if it has expired, has been used incorrectly, is affected by a technical problem, or cannot reasonably continue. Changes will not normally affect a bonus that has already been validly awarded, except where correction is needed for an error, fraud, abuse, a breach of these terms or a legal or regulatory requirement. We may also change future promotional terms, and the current conditions will be shown before you claim the offer.

If a game or payment service becomes unavailable, we may cancel an affected promotional action and return the relevant balance to the position recorded before the error, subject to the applicable account terms. Game results and transaction records held in our systems will be used to settle promotional activity unless there is clear evidence of a system fault.

A bonus is optional. You do not need to claim a promotion to use your account, and you should not deposit or play more than you can afford to lose. Promotional conditions can encourage additional play, so consider whether an offer is suitable for you before accepting it.

• Set a deposit limit that reflects what you can afford and check it regularly in your account.
• Use a time-out if you need a short break from gambling.
• Ask us for self-exclusion if you want to stop using your account for a longer period.
• Do not open another account or use another person’s account to get around a limit, time-out or self-exclusion.
• If gambling is causing concern, seek support from GambleAware, GamCare, GamStop or the National Gambling Helpline.

If you request self-exclusion, time-out or another safer gambling restriction, we may cancel or remove promotional funds and prevent further promotional play in line with the restriction and our safer gambling procedures. We will not encourage you to continue playing after you ask for help. Your request takes priority over any open promotion.

If you have a question about a bonus, contact our support team through the live chat on the site or at support@cherry-casino.co.uk. Please include the name of the offer, the date it was claimed, the account details requested by our team and a clear description of the issue. Do not send your password or full payment details by e-mail.

If you want to make a complaint, contact us as soon as possible with the relevant transaction or promotion information. We will look into the matter using the account and game records available to us and explain the outcome. We may ask you for further information so that we can establish what happened.

These Bonus Terms and Conditions should be read with the general account terms, safer gambling information and privacy information that apply to your account. If there is a conflict, the offer-specific conditions will apply to that offer, while the general account terms continue to apply to matters that are not covered here.